Legal & Compliance

Privacy Policy

Effective Date: January 1, 2024 · JSORIENT Co., Ltd.

Overview

Your Privacy Matters to Us

JSORIENT Co., Ltd. ("JSORIENT," "we," "us," or "our") is committed to protecting the privacy and confidentiality of the business information you share with us. This Privacy Policy explains what information we collect, how we use and protect it, and what rights you have regarding your data. It applies to all interactions with JSORIENT through our website, inquiry forms, emails, and other communication channels.

As a B2B manufacturer and trading company, most data we handle relates to business contacts, procurement inquiries, and project communications -- not personal consumer data. We handle all information responsibly and only for legitimate business purposes.

1. Information We Collect

We collect information only when it is voluntarily provided to us or generated through your use of our website. The types of information we may collect include:

Contact & Inquiry Form Data

· Full name and job title of the contact person
· Business email address and phone number
· Company name, country, and industry sector
· Product requirements, order quantities, and project details submitted through inquiry forms

Email & Direct Communication Data

· Content of emails and messages sent to our sales or support team
· Attachments such as product specifications, drawings, or packaging requirements
· Communication history related to quotations, samples, orders, and project development

Website Analytics & Technical Data

· IP address, browser type, device type, and operating system
· Pages visited, time spent on site, and referral source
· Aggregated usage statistics collected via analytics tools (e.g., Google Analytics)
· Cookies and similar tracking technologies used to improve site performance (see Cookie section below)

2. How We Use Your Information

All information collected is used exclusively for legitimate B2B business purposes. We do not sell, rent, or trade your information to third parties. Specific uses include:

Inquiry Handling

Responding to product inquiries, RFQs, and sample requests in a timely and accurate manner.

OEM / ODM Project Management

Managing custom product development, specifications, prototyping, and production coordination.

Order & Account Management

Processing purchase orders, tracking shipments, issuing invoices, and managing ongoing supplier relationships.

Business Communication

Sending quotations, product updates, catalogs, and relevant trade information to existing and prospective business partners.

Quality & Compliance Records

Maintaining records required for quality assurance, inspection documentation, and export compliance purposes.

Website Improvement

Analyzing aggregated, anonymized usage data to improve website content, navigation, and user experience for business visitors.

We do not sell, rent, or share your personal or business information with third parties for marketing purposes. Information may be shared only in the following limited circumstances:

Internal Operations

Within JSORIENT, relevant departments (sales, production, quality, logistics) may access your information to fulfill your order or project requirements.

Service Providers

Trusted third-party service providers (e.g., freight forwarders, inspection agencies, IT service providers) may receive limited information strictly necessary to perform their services on our behalf. They are contractually required to maintain confidentiality.

Legal Obligations

We may disclose information if required by applicable law, regulation, court order, or to protect the legal rights and safety of JSORIENT or its business partners.

Business Transfers

In the event of a merger, acquisition, or business restructuring, business contact information may be transferred as part of company assets, subject to continued privacy protections.

4. Data Protection Measures

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, disclosure, or misuse. Our data protection practices include:

Secure Transmission

Our website uses HTTPS/SSL encryption to protect data transmitted between your browser and our servers.

Access Controls

Business information is accessible only to authorized JSORIENT staff who need it to perform their job functions. Access is managed through role-based permissions.

Secure Storage

Business contact records and project files are stored in secured internal systems and email servers with regular backups and access logging.

Data Minimization

We collect only the information that is necessary for the stated business purpose. We do not collect sensitive personal information beyond standard B2B contact details.

Retention Policy

We retain business contact and transaction records for as long as the business relationship is active and for a reasonable period thereafter, or as required by applicable law. Records no longer needed are securely deleted.

5. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve functionality and understand how business visitors use the site. We use the following types of cookies:

Type	Purpose	Required
Essential	Enable core website functionality such as form submissions and navigation	Yes
Analytics	Collect anonymized data on page views and traffic sources to improve site content (e.g., Google Analytics)	Optional
Preference	Remember language or regional settings to improve your browsing experience	Optional

You can control or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our inquiry forms. We do not use cookies for advertising or behavioral targeting.

6. Your Rights & How to Exercise Them

You have the right to manage the business information we hold about you. You may contact us at any time to exercise the following rights:

Right to Access

Request a copy of the business information we hold about you or your company.

Right to Update

Request correction of inaccurate or outdated contact details, company information, or project records.

Right to Removal

Request deletion of your information where there is no ongoing business relationship or legal obligation requiring its retention.

Right to Opt Out

Unsubscribe from business communications or marketing emails at any time by replying to any email or contacting us directly.

Submit a Data Request

To exercise any of the above rights, contact our team by email. We will respond within 30 business days of receiving your request.

Email Our Team

7. International Data Transfers

JSORIENT operates from China and serves customers in over 50 countries. When you contact us, your information may be stored and processed in China. By engaging with JSORIENT, you acknowledge that your business contact information may be transferred to and processed in China in accordance with this Privacy Policy.

We take reasonable steps to ensure that cross-border data handling is consistent with applicable international standards and that your information remains protected regardless of where it is processed.

8. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our business practices, applicable laws, or technology. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website or continued business communication with JSORIENT after any updates constitutes your acceptance of the revised policy.